FAQ
How do lcancel or change my order?
We begin processing your order immediately upon receipt. For this reason, we willnot be able to cancel or change your order once you havesubmitted it. lf you decide you do not want the merchandise, you can return your product in-store or by mail.
Are your products authentic?
What about quality assurance?All Killwinner shoes are produced in authorized factories and undergo strict quality checks. If you have any quality concerns, please contact our customer service for support.
How long does shipping take?
Delivery typically takes 7–15 business days, depending on destination.
How to check the logistics status?
After shipment, the system will send the waybill number via SMS or email; You can also log in to your account → "Order Details" and enter the tracking number for real-time tracking.
Who will bear the cost of return and exchange shipping?
Due to quality issues, Killwinner will bear the shipping cost for returns and exchanges; Due to reasons such as size mismatch or personal preference, the shipping cost will be borne by the user.
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